There are several reasons that you might experience problems with sound quality on a conference call.

First, it helps to understand a few things about conferencing equipment:

ConferenceCall.com uses "full digital duplex" technology.  This platform allows you the ability to speak simultaneously with another caller, without any clipping or degradation of the sound.  This technology is specifically designed so that it does NOT filter out any of the sounds coming into the conference, to give you the clearest possible presentation.  This means, however, that any static or disruptive noise that can be picked up through your phone line will effect the conference.

To avoid sound quality problems:

• Always call in from a quiet location.



• Avoid mobile or cordless phones.  Whenever possible, use a phone unit that is hard-wired into the telephone lines.  Mobile and cordless phones tend to pick up static as the signal travels through the air to reach the tower or base unit that actually connects to the phone lines in the ground.



• Avoid speakerphones.  Speakerphones will pick up any noise in the room, from the rustling of papers to background conversations.  And many speakerphones do not utilize "full digital duplex" technology, and callers will experience "clipping" if they are making any noise while trying to listen to another speaker.



• If you must call from your car, try to pull over and stay in a place where your signal is strong.



• If you have to use a payphone, try to find a large bank of phones.  That way, if one is producing static, you have several phones to choose from to find one that works well!

If you find you are having a sound quality issue:

• Hang up and dial back in...many times these problems clear themselves up when the bad connection is terminated.



• Try using the "Mute" button on your phone.  If the equipment is causing the problem, this may help.  Only "Un-mute" when you need to speak.



• If you're unable to clear up the problem, contact ConferenceCall.com.  If we can join you during the call and experience the problem first-hand, it helps us diagnose the cause of the problem.  Customers using Ready-Call^® or Operator Assisted services can press *0 to alert an operator to assist them.  For all other services, call our Customer Service department at (800) 624-6687, option 5, and they will assist you.